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Terms and Conditions


The following Terms and Conditions (as defined in Article 1) define the sales of Services (as defined in Article 1) on the Website(as defined in Article 1). They have been concluded between Planning Paris, SAS, with a share capital of 1,000 euros, located at 7 rue Léo Delibes, 75116 Paris, registered with the Paris Trade Register under No. 814 648 572, hereafter called « Planning Paris » and any natural or legal person willing to make purchases online on the Website, hereafter called the « Client ».

Planning Paris is an intermediary between the Client and the Provider (as defined in Article 1). Planning Paris does not directly organize the services and is not implicated in the contractual relation between the Client and the Provider.

Article 1 – Definition

« Website » designates, edited by Planning Paris

« Service » designates a service provided, such as guided tours, transfers, dinner cruises and various activities sold on the Website.

« Client » or « You » designates any natural or legal person willing to purchase online on the Website or having placed an Order on the Website.

« Order » designates any purchase made by the Client on the Website, by phone or mail.

« Voucher » designates the document issued by Planning Paris allowing the Client to access the services purchased on the Website with the Planning Paris Providers.

« Terms and Conditions » designates the present terms and conditions of sale and services.

Article 2 – Purpose

The present Terms and Conditions define the contractual relations between Planning Paris and the Client and the conditions applying to any purchase made by the Client through the Website, by phone or mail. Any confirmed order therefore entails full prior acceptance of these Terms and Conditions. This acceptance is materialized by ticking and validating the box containing the message concerning acceptance of the Terms and Conditions by the Client prior to confirming his Order for any Service.

Any service therefore implies full prior acceptance by the Client of our Terms and Conditions. In the event you do not fully agree with them, we recommend that you do not tick the box containing the message concerning acceptance of the Terms and Conditions prior to confirming your Order.

The Terms and Conditions supersede any other general or particular terms and conditions that have not been previously agreed to by Planning Paris.

Planning Paris reserves the right to change its Terms and Conditions at any time and without notice. The Client will be informed of the new version of our Terms and Conditions online on the Website. In such cases, the Terms and Conditions applied will be those currently in effect at the date of the purchase by the Client.

Article 3 – Service Characteristics

The Services are those sold on the Website. Some Services do not appear on the Website but are for sale by phone or mail, such as chauffeured cars, private helicopter tours, etc. These Services are subject to the Client's prior request.

Each Service includes a description. Pictures illustrating the Services are as accurate as possible but cannot ensure exact resemblance to the delivered product. Some descriptions may be changed without notice.

Article 4 – Client Account

A Client wishing to purchase a Service must necessarily create a user account and provide personal information. The Client is responsible for all activities on his account and must advise Planning Paris in case of misuse. Each account must be used exclusively for personal purposes and not for fraudulous or illegal use.

Planning Paris reserves the right, after having informed the Client, to delete a Client account at any time without justification.

Article 5 – Order

A Client wishing to purchase a Service on the Website must:

- fill in the identification form with all requested details

- accept the Terms and Conditions

- confirm his Order after having checked that all the information indicated matches the information entered

- proceed to payment according to the conditions

- confirm the Order and the payment

Your Order is final when the total price of the Services has been paid and Planning Paris has confirmed and accepted your Order.

Planning Paris reserves the right to decide to not proceed with certain Orders.

The information provided and registered confirmation is considered proof of the transaction. Pursuant to article 1369-2 of the Civil Code, the Client formally accepts the use of e-mail for the confirmation of his Order by Planning Paris.

Planning Paris will first send notice of the acceptance of the Order by e-mail, then a confirmation of the registered Order. The Client can then print the Order summary including the date, the content of the subscription and the price.

Planning Paris cannot be held responsible in case of inaccuracy on the part of the Client. If the Client enters inaccurate information on his account, especially wrong details, Paris Planning cannot be held responsible in case of non-execution or defective execution of the Service.

Article – Price

Prices on the Website are in euros, tax included, taking into account the VAT applicable on the date of the Order. Any change in VAT may be reflected in the price of Services.

Prices are generally valid for the current year. However, Planning Paris reserves the right to change its prices at any time, with the understanding that the price applied to the Services will comply with the ones appearing on the registered Order. In case the date of reservation falls after the price expiration date, an adjustment may be requested, especially if a Provider increases its prices.

Depending on the Services chosen, prices may or may not include entrance tickets, lunch and drinks for the Client or Provider, transportation fares, tips, insurance costs... this information is specified in the additional information for each Service. Unless mentioned as included in the price, all additional services are at Client's expense.

Article 7 – Payment

Orders are exclusively paid for in euros.

Credit card payment entails online Order confirmation. Visa/Carte Bleue, Mastercard, American Express are accepted. Payment will appear on your bank statement as Planning Paris.

The Client confirms he is entitled to use the card used to pay for the Order and that sufficient funds are available to cover the cost of the Order. Stop-payments can only be processed in the case of loss, theft or fraudulous use.

Orders paid for by bank transfer will be confirmed once funds are received on Planning Paris' bank account. In such cases, the amount must cover the total price of the Services, net of fees and/or commissions, the Client must make prior arrangements to this effect with his bank.

Only one mode of payment is allowed per Order.

Cards will only be debited if the Service requested is available.

No refund will be accepted once the Service has started.

Planning Paris is entitled to verify the Client's identity in case of suspected fraud.

Once payment is completed, an invoice will be available on your user account and can be sent to you by mail upon request.

Article 8 – Availability

Service reservations are subject to availability. Planning Paris will inform you of the availability of the ordered Service by mail within 2 business days. Planning Paris' efforts to meet this delay are not contractual and therefore not subject to claims.

Should a Service be unavailable, the Client is not entitled to any compensation from Planning Paris. Planning Paris is not under any obligation to provide the Services displayed on the Website. In case of unavailability, Planning Paris will make every effort to offer an alternative solution.

Planning Paris will send an initial email to the Client confirming the reservation request, then a second one to confirm the availability or inform the client of the unavailability of the requested Service. If available, the email will include all Order details as well as Vouchers to present.

In case of changes in the availability of a Service after the order has been confirmed, the Service can be cancelled or changed by Planning Paris. Planning Paris will offer the Client an alternative solution and, in case it is declined, will proceed with a total refund.

Article 9 - Vouchers

For certain Services a Voucher bearing the Client's name will be sent to the registered e-mail address. These Vouchers are also accessible on the Client's user account.

The Client must necessarily present the Vouchers to benefit from the Services. Failure to do so will not warrant a refund from Planning Paris.

The Client must enter a valid e-mail address in his user account in order to receive the Vouchers.

Article 10 – Payment security, personal information and cookies

The Website is equipped with an SSL encryption system.

The personal information entered into your account or Orders are secured in a database to enable Planning Paris to contact you in case of cancellation or modification of the Service.

Planning Paris commits not to release your personal information.

Pursuant to articles 38 to 40 of the 2004-801 law of 08/06/2004, you are entitled to access, correct and/or delete any personal information by simple email request to

Automated use of information, including Website users' e-mail addresses is subject to declaration at the CNIL on March 1st 2016 registered under No. 1935485.

Planning Paris is entitled to collect Client information such as IP address, web browser, operating system... Planning Paris uses this information exclusively for statistical purposes, and without any personal identification.

Planning Paris may use cookies to collect information from the Client's computer in order to offer the Client a more personalized service. The Client can refuse to accept the cookies using the web browser options, but this will prevent access to certain information and pages on the Website.

For the same reason, a cookie file gathering information on your global Internet usage can be installed on your computer hard disk. The cookies contain information transferred to your hard disk. This helps us improve our Website and bring you a better and more personalized service.

Article 11 – Right of withdrawal

The Services offered on our Website are not subject to application of the right of withdrawal in the provisions of article L 121-21-8 of the French consumer code.

Therefore, Orders placed on the Website are subject only to the cancellation and modification policies of our Terms and Conditions. The Client may not invoke the right of withdrawal.

Article 12 – Cancellation / Modification

Planning Paris cannot be held responsible for cancellations due to force majeure or a third party (a strike, for example).

Should Planning Paris modify a Service before its planned date, the Client may either cancel his reservation by e-mail or mail, provided he complies with the cancellation period set out in the Terms and Conditions or accept the modification and the potential change of price – in such cases, the Client will not be entitled to claim compensation.

In the case of cancellation due to force majeure, no compensation will be provided. For example, and as specified in the Service description, in case of major flooding on the Seine, cruises may be cancelled.

The Client commits to comply with French law, and Planning Paris is not responsible in case of any breach of French law by the Client.

In case of cancellation by Planning Paris, an alternative solution will be offered or the Service refunded.

In case of misuse of the Service or breach of French law, cancellation will take place immediately, and the Client will not be entitled to claim compensation.

If the Client wishes to cancel a Service, he must inform Planning Paris by e-mail or mail 7 days prior to the planned date of the Service – cancellation policy is specified for each Service in its description.

In case of cancellation within this period, the Service will be fully refunded, with the exception of certain potential bank charges.

In the case of a no-show at the site of the Service, payment for the Service is fully due.

If the Client wishes to purchase additional services or add persons to the booked Services, Planning Paris will try its best to satisfy the request, without guarantee.

For Services taking place on special dates (December 24th, December 31st, February 14th, July 14th) or any other special date specified in the Service description on the Website, no cancellation or modification will be accepted and no refund given.

Article 13 - Claims

Claims must be reported as soon as possible and within a maximum of 30 days following the Service by email to the following address:

Planning Paris reminds the Client, that he must inquire about local events that might affect the proper execution of the Services: Planning Paris will accept no claims with regard to this matter.

Article 14 – Insurance

Insurance is not included in the price of the Services. Planning Paris recommends taking out a specific contract covering certain cancellations.

Article 15 – Liability

In the process of an online purchase, Planning Paris has an obligation of means; it cannot be held responsible in the case of prejudice resulting from misuse of the network, such as loss of data, intrusion, virus, service breakdown, or other involuntary problems.

Planning Paris cannot guarantee the Website will be free of bugs or defects or that it will be free of interruption or failure. Planning Paris is not responsible for prejudice linked to the use or difficulties in using the Website.

Planning Paris is not responsible for the contents of the links appearing on its Website.

Planning Paris is not responsible for the following prejudice: loss of present or future revenue, loss of activity, loss of data, loss for third parties, loss of intangible assets, loss of reputation, loss of opportunity.

Planning Paris is not responsible in case of wound, loss, damage, accident, delay, debt, expenses due to Providers' failure.

Planning Paris is not responsible in case of conflict, illness, theft, breakdown, acts of war or terrorism, weather conditions, government restrictions or any other cause beyond its control. Planning Paris is not responsible for incidents occurring during the Client's journey.

Article 16 – Copyright and intellectual property

All the Website material (texts, descriptions, pictures...) are Planning Paris intellectual property or and cannot be used by third parties – neither the Client nor any natural or legal person can be authorized to copy, use or diffuse the Website material and contents even partially.

The Client declares his recognition of reproduction as a criminal and civil offence, strictly prohibited by French law and warranting criminal and/or civil penalties.

Article 17 – Archiving – Evidence

Planning Paris will archive order forms and invoices on a reliable and sustainable database containing an accurate copy compliant with article 1348 of the Civil Code.

Planning Paris' computerized records – especially electronic mail tools – are considered by the parties as proof of communication, orders, payments and transactions between the parties.

In the case of legal proceedings, Planning Paris may use these elements as evidence.

Article 18 – Applicable Law – Disputes

The present Terms and Conditions are subject to French law.

In case of dispute, jurisdiction is attributed to the competent Paris courts.

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